Understanding Our Shipping Policy

Thank you for shopping with AROHA! We appreciate your business and want to ensure a smooth and transparent shopping experience.  

Please review our shipping policy: 

Order Fulfilment: 

• All orders will be processed within 3 business days from the date of purchase. 
• Business days are defined as Monday through Friday, excluding weekends and public holidays. 

Shipping Duration: 

• Once your order has been fulfilled, the estimated shipping time is 7 business days. 
• Please note that shipping times may vary depending on your location, customs procedures, and other factors beyond our control. 

Shipping Methods: 

• We primarily use Australia Post for shipping. 
• You will receive a shipping confirmation email with tracking information once your order has been dispatched. 

Shipping Costs: 

• Shipping costs are calculated based on the weight of your order and the shipping destination. 
• You can view the shipping cost during the checkout process before completing your purchase. 

International Shipping: 

• We offer international shipping to select countries. 
• International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. 

Order Tracking: 

• You can track the status of your order by using the provided tracking number in the shipping confirmation email. 
• If you encounter any issues with tracking your order, please contact our customer support team at support@arohacollective.co 

Delivery Delays: 

• While we strive to meet the estimated shipping times, unforeseen circumstances such as weather conditions, customs delays, or other factors may cause delays. We appreciate your understanding and patience in such situations. 

Incomplete or Incorrect Addresses: 

• It is the responsibility of the customer to provide accurate and complete shipping information. 
• If an order is returned to us due to an incomplete or incorrect address provided by the customer, additional shipping charges may apply to reship the order. 

Lost or Stolen Packages: 

• AROHA is not responsible for lost or stolen packages after they have been marked as collected by the shipping carrier. Please ensure that you provide a secure shipping address. 
• You can lodge a lost/stolen parcel directly with Australia Post. 

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at support@arohacollective.co 

Thank you for choosing AROHA, and we hope you enjoy your shopping experience with us! 

What is Our Shipping Policy?

Shipping Policy outlines how we handle the delivery of products to our customers. We aim to provide clear and concise information regarding shipping options, costs, and estimated delivery times. With a well-defined shipping policy in place, we ensure a smooth and reliable purchasing experience. If you have questions about your shipment, this is the perfect place to find clear and helpful answers.

Shipping Options Available

We offer several shipping options to cater to your needs. Our shipping policy allows you to choose from standard shipping, which is cost-effective and reliable, or expedited shipping for faster delivery. Additionally, we provide free shipping on orders over a certain amount, helping you save money while encouraging larger purchases. Because our goal is to make shopping easy and convenient, our shipping policy is designed to give you flexible choices that fit your budget and timeline.

Delivery Times and Costs

Shipping Policy details explain that delivery times and costs depend on the shipping method you select and your location. Generally, standard shipping takes 5–7 business days, while expedited shipping can arrive in 2–3 business days. We also provide tracking options, so you can monitor where your package is during transit. Understanding the costs associated with each shipping method helps you make informed decisions when ordering. Therefore, we encourage you to review these details to select the best option for you.