If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

You are always welcome to come to our store in Biggera Waters, QLD to try on items!

For Australian customers, the AROHA website is set to checkout in AUD (Australian Dollar).

If you are outside Australia, you can change the currency at the bottom left hand side of the page in the drop down box.

Yes, we ship all over the world!

Shipping costs will apply, and will be added at checkout.

We offer the following payment methods: 

- Visa
- Mastercard
- Amex
- Apple Pay
- PayPal
- Shop Pay
- Afterpay (available in selected regions only)
- UnionPay

You will find all available payment options for your region at the checkout. 

Our checkout only allows one discount code per order. On the occasion we will allow automatic discounts to be combined with affiliate discounts.

Answer

Our Customer Service team are not able to cancel orders once they have been placed.

If you wish to make changes to your order address or a product style/size, please send us an email to customercare@arohacollective.co as soon as possible.

If your order has already been fulfilled, we cannot guarantee it can be changed or updated. This means you will need to request a return/exchange, referring to our Return and Exchange policy.

All customers are eligible to return their unworn AROHA activewear and swim.

Please refer to our Return & Exchange Policy below:

Returns: 

• We accept returns within 20 days from the date of purchase. 
• To be eligible for a return, the item must be unused, unwashed, and in the same condition as received, with all tags and labels attached.
• We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition. 
  

Exchanges: 

• If you would like to exchange an item for a different size or colour, please return the original item following our return process (see below) and place a new order for the desired item. 

Return Process: 

• Please navigate to the ‘Return an Order’ portal on our website.
• Please include your order number, the item(s) you wish to return, and the reason for the return in your email. 
• Once your return is approved, we will provide you with a return authorisation and instructions on how to proceed. 

Return Shipping: 

• The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. 
• We recommend using a trackable shipping method to ensure the safe return of your items. 

Refunds: 

• Refunds are ONLY given if an item is deemed to be faulty/damaged.
• We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition. 
• Refunds will be processed once we receive and inspect the returned items. 
• The refund will be issue to a gift card to use for future orders.

Damaged or Defective Items: 

• If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. 
• We will provide instructions on how to return the item, and a replacement or refund will be issued upon inspection of the returned item. 

Final Sale Items: 

• Certain items, such as clearance or discounted items, may be marked as final sale and are not eligible for return or exchange. Please check the product description for any exceptions. 

If you have any questions or concerns about our return policy, please feel free to contact our customer support team at customerare@arohacollective.co 

Yes! All standard shipping options and Australian Post Express can be delivered to a P.O box or Parcel Locker.

If you entered your address wrong when checking out, please send an email to customercare@arohacollective.co as soon as possible to ensure we can make the change prior to printing shipping labels. We will do out best to accomodate these changes.

We offer different shipping options depending on your location and the product(s) you are after.

If your order is over $150 AUD, we offer free standard shipping.

Standard shopping is $9.95 AUD and Express post is $16.00 AUD.

Order Fulfilment: 

• All orders will be processed within 3 business days from the date of purchase. 
• Business days are defined as Monday through Friday, excluding weekends and public holidays. 

Shipping Duration: 

• Once your order has been fulfilled, the estimated shipping time is 7 business days. 
• Please note that shipping times may vary depending on your location, customs procedures, and other factors beyond our control. 
• We always aim to deliver by the date shown to you at checkout, however, we are unable to guarantee this. We will keep you updated via email if these dates change.

Shipping Methods: 

• We use Australia Post for shipping. 
• You will receive a shipping confirmation email with tracking information once your order has been dispatched. 

Shipping Costs: 

• Shipping costs are calculated based on the weight of your order and the shipping destination. 
• You can view the shipping cost during the checkout process before completing your purchase. 

International Shipping: 

• We offer international shipping to select countries. 
• International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. 

Order Tracking: 

• You can track the status of your order by using the provided tracking number in the shipping confirmation email. 
• If you encounter any issues with tracking your order, please contact our customer support team at customerare@arohacollective.co 

Delivery Delays: 

• While we strive to meet the estimated shipping times, unforeseen circumstances such as weather conditions, customs delays, or other factors may cause delays. We appreciate your understanding and patience in such situations. 

Incomplete or Incorrect Addresses: 

• It is the responsibility of the customer to provide accurate and complete shipping information. 
• If an order is returned to us due to an incomplete or incorrect address provided by the customer, additional shipping charges may apply to reship the order. 

Lost or Stolen Packages: 

• AROHA is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please ensure that you provide a secure shipping address. 
• You can lodge a lost/stolen parcel directly with Australia Post. 

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at customerare@arohacollective.co 

We ship our orders from our warehouse in Gold Coast, Queensland, Australia.

We aim to pack orders within 3 business days, however, please allow up to 5 business days during sale times and launch of new collections as these come with a large amount of orders.

If you have worries about your order, please email customercare@arohacollective.co

AROHA offers shipping worldwide!

We offer two different types of shipping within Australia:

• Standard Shipping (Free on orders over $150 AUD)
• Express Shipping

We can accept your return if the tags have been removed and are still with the items original packaging.

The following are not eligible for return or exchange:

1. Change of mind of an item
2. Items that have been worn, washed or have marks and tears
3. Sale items
   

Refunds are ONLY given if an item is deemed to be faulty/damaged.
We do not provide refunds on items that do not fit/change of mind.

Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition. 

All items must be:

1. unworn, unwashed and in the original packaging with tags attached
2. free from perfume, body odour, deodorant and washing powder
3. free from make up, tan marks, glitter and pet hair.

If you are unsure if your item will be accepted, when sending your return request via email, please attach a photo of the item(s), front and back.

If you are exchanging for a different size and it is not available, we recommend returning your item for a store credit as this can be used at any time for when the item comes back in stock.

Shipping is only covered on original orders over $150 AUD and will not be refunded upon return.

Please send an email to our Customer Service team with a photo of the item you received and your order number.

We will aim to provide options on how to resolve this issue.