We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and sometimes even payment plans like Klarna or Afterpay. Check our payment options at checkout.

Once your order has been recieved and fulfilled, you will receive an email with a tracking number and a link to track your package. You can also visit our website and log into your account to view order details and tracking information.

Shipping times vary depending on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days, while expedited shipping options may arrive within 1-3 business days. You can check estimated delivery times during checkout.

You can reach our customer service team via email info@arohacollective.co or live chat. We’re available Monday to Friday from 9 AM to 5 PM. For quick assistance, you can also visit our Help Center for FAQs and troubleshooting tips.

To initiate a return, scroll to the footer of our website and locate the "Return Order" or "Return Policy" link under the Customer Service or Help section. Click on it to review our return policy, which will outline the return window, item conditions, and whether you need to pay for return shipping. Follow the provided instructions, which usually involve logging into your account, selecting the items you wish to return, and printing a return label if available. Be sure to check the full return policy for any exclusions or special requirements. If you need further assistance, feel free to contact our customer support team.

Unfortunately, we are unable to change the shipping address once an order has been placed. Please ensure that all details are correct before completing your purchase. If there is an issue with your address, please contact our customer support team immediately, and we'll do our best to assist you