Thank you for shopping at AROHA! We want to make sure you are completely satisfied with your purchase. Please review our return policy below for activewear items:
Returns:
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We accept returns within 20 days from the date of purchase.
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To be eligible for a return, the item must be unused, unwashed, and in the same condition as received, with all tags and labels attached.
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Refunds are ONLY given if an item is deemed to be faulty/damaged.We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition.
Exchanges:
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If you would like to exchange an item for a different size or colour, please return the original item following our return process (see below) and place a new order for the desired item.
Return Process:
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Contact our customer support team at support@arohacollective.co to initiate the return process.
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Please include your order number, the item(s) you wish to return, and the reason for the return in your email.
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Once your return is approved, we will provide you with a return authorisation and instructions on how to proceed.
Return Shipping:
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The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
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We recommend using a trackable shipping method to ensure the safe return of your items.
Refunds:
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Refunds will be processed once we receive and inspect the returned items.
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The refund will be issued to the original payment method used for the purchase for faulty products only.
- Please allow up to 5 business days for the refund to appear in your account, depending on your payment provider
Damaged or Defective Items:
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If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product.
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We will provide instructions on how to return the item, and a replacement or refund will be issued upon inspection of the returned item.
Final Sale Items:
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Certain items, such as clearance or discounted items, may be marked as final sale and are not eligible for return or exchange. Please check the product description for any exceptions.
If you have any questions or concerns about our return policy, please feel free to contact our customer support team at support@arohacollective.co
Thank you for choosing AROHA, and we appreciate your understanding and cooperation with our return policy!
103/515 Olsen Avenue, Southport QLD 4215
