Shipping Policy

Thank you for shopping with AROHA! We appreciate your business and want to ensure a smooth and transparent shopping experience.  

Please review our shipping policy: 

Order Fulfilment: 

  • All orders will be processed within 3 business days from the date of purchase. 
  • Business days are defined as Monday through Friday, excluding weekends and public holidays. 

Shipping Duration: 

  • Once your order has been fulfilled, the estimated shipping time is 7 business days. 
  • Please note that shipping times may vary depending on your location, customs procedures, and other factors beyond our control. 

Shipping Methods: 

  • We primarily use Australia Post for shipping. 
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched. 

Shipping Costs: 

  • Shipping costs are calculated based on the weight of your order and the shipping destination. 
  • You can view the shipping cost during the checkout process before completing your purchase. 

International Shipping: 

  • We offer international shipping to select countries. 
  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. 

Order Tracking: 

  • You can track the status of your order by using the provided tracking number in the shipping confirmation email. 
  • If you encounter any issues with tracking your order, please contact our customer support team at customercare@arohacollective.co 

Delivery Delays: 

  • While we strive to meet the estimated shipping times, unforeseen circumstances such as weather conditions, customs delays, or other factors may cause delays. We appreciate your understanding and patience in such situations. 

Incomplete or Incorrect Addresses: 

  • It is the responsibility of the customer to provide accurate and complete shipping information. 
  • If an order is returned to us due to an incomplete or incorrect address provided by the customer, additional shipping charges may apply to reship the order. 

Lost or Stolen Packages: 

  • AROHA is not responsible for lost or stolen packages after they have been marked as collected by the shipping carrier. Please ensure that you provide a secure shipping address. 
  • You can lodge a lost/stolen parcel directly with Australia Post. 

 

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at customerare@arohacollective.co 

Thank you for choosing AROHA, and we hope you enjoy your shopping experience with us!